FAQ
General
Q: What types of furniture do you make?
A: We specialize in custom, handcrafted furniture pieces such as tables, benches, clothing racks, and other wood furnishings tailored to fit your space and style.
Q: Do you take custom orders?
A: Yes! We love collaborating with clients to bring their unique ideas to life. Contact us to discuss your project vision.
Q: Where is your workshop located?
A: Our workshop is based in San Jose, California.
Ordering & Lead Times
Q: How do I place an order?
A: You can reach out via our contact page to start the design conversation. We’ll walk you through the process and provide a project timeline and pricing details.
Q: Do you require a deposit?
A: Yes, below is a breakdown of what that process looks like.
Initial Consultation (Free)
Discuss project scope, materials, timeline, and budget.
Rough design concept shared after consultation.
Design & Proposal (10% Deposit)
A 10% deposit is required to begin design refinements and finalize project details.
Includes two design revisions.
Production Start (40% Deposit)
Once the design is approved, a 40% deposit secures materials and production scheduling.
Completion & Delivery (50% Final Payment)
The remaining 50% is due before delivery or pickup of the completed furniture piece.
Q: How long does it take to complete an order?
A: Lead times vary depending on the complexity of the project, but most pieces are completed within 4-8 weeks.
Q: Can I make changes to my order after it's placed?
A: Small changes may be possible early in the process. However, significant changes might affect timelines and costs.
Delivery & Shipping
Q: Can I pick up my furniture order?
A: Absolutely! We encourage local clients to pick up their orders from our workshop in San Jose, California.
Q: Do you offer local delivery?
A: Yes, we offer delivery within the San Jose area and neighboring cities. Delivery fees depend on your location.
Q: Can you ship furniture outside California?
A: At this time, we primarily serve local clients but are open to discussing out-of-state shipments for select projects.
Materials & Craftsmanship
Q: What type of wood do you use?
A: We use high-quality and ethically sourced hardwoods such as walnut, oak, and maple, but we’re open to exploring other material options based on your preferences.
Q: How do you ensure durability in your furniture?
A: Each piece is carefully designed and crafted using precise joinery techniques and finished with protective coatings to ensure longevity and beauty.
Care & Maintenance
Q: How do I care for my wooden furniture?
A: Wipe clean with a soft cloth and avoid using harsh chemicals. Periodically apply a wood conditioner to maintain the finish.
Q: What happens if my furniture gets damaged?
A: Contact us directly for repairs. We’re happy to help restore your piece.
