FAQs
General
Q: What types of furniture do you make?
A: We specialize in custom, handcrafted furniture pieces such as tables, benches, clothing racks, and other wood furnishings tailored to fit your space and style.
Q: Do you take custom orders?
A: Yes! We love collaborating with clients to bring their unique ideas to life. Contact us to discuss your project vision.
Q: Where is your workshop located?
A: Our workshop is based in San Jose, California.
Ordering & Lead Times
Q: How do I place an order?
A: You can reach out via our contact page to start the design conversation. We’ll walk you through the process, providing a project timeline and pricing details.
Q: Do you require a deposit?
A: Yes, below is a breakdown of what that process looks like.
Initial Consultation (Free)
Discuss project scope, materials, timeline, and budget.
Rough design concept shared after consultation.
Design & Proposal (10% Deposit)
A 10% deposit is required to begin design refinements and finalize project details.
Includes two design revisions.
Production Start (40% Deposit)
Once the design is approved, a 40% deposit secures materials and production scheduling.
Completion & Delivery (50% Final Payment)
The remaining 50% is due before delivery or pickup of the completed furniture piece.
Q: How long does it take to complete an order?
A: Lead times vary depending on the complexity of the project, but most pieces are completed within 4-8 weeks.
Q: Can I make changes to my order after it's placed?
A: Small changes may be possible early in the process. However, significant changes might affect timelines and costs.
Delivery & Shipping
Q: Can I pick up my furniture order?
A: Absolutely! We encourage local clients to pick up their orders from our workshop in San Jose, California.
Q: Do you offer local delivery?
A: Yes, we offer delivery within the San Jose area and neighboring cities. Delivery fees depend on your location.
Q: Can you ship furniture outside California?
A: At this time, we primarily serve local clients but are open to discussing out-of-state shipments for select projects.
Materials & Craftsmanship
Q: What type of wood do you use?
A: We use high-quality and ethically sourced domestic hardwoods such as birch, cherry, walnut, oak, and maple, but we’re open to exploring other material options based on your preferences.
Q: How do you ensure durability in your furniture?
A: Each piece is carefully designed and crafted using precise joinery techniques and finished with protective coatings to ensure longevity and beauty.
Care & Maintenance
Q: How do I care for my wooden furniture?
A: Care depends on the type of wood and finish, but most H&C pieces are treated with a durable hardwax finish. For everyday upkeep, wipe with a microfiber cloth to remove dust. For deeper cleaning, use a mild solution of soapy water followed by a light application of citrus oil to refresh and protect the surface. Avoid harsh chemical cleaners, and keep your piece away from excess moisture. For tailored care advice, email us at info@hollerancourt.com.
Q: What happens if my furniture gets damaged?
A: Contact us directly at info@hollerancourt.com for repairs. We’re happy to help restore your piece!